Contact Us

Need help with your MoggyMate order? Our support team is here to help.

Customer Support

For all order questions, shipping updates, returns, refunds, product issues, or general inquiries, contact us at:

Email: support@moggymate.store
Website: moggymate.store

Please include your order number when contacting us about an existing order.

Order Support

To help us resolve your issue faster, please include the following information:

• Your order number;

• Full name used at checkout;

• Email address used at checkout;

• Shipping address;

• A clear description of the issue;

• Photos or videos if the issue involves damage, defects, missing parts, or an incorrect item.

Before Opening a Payment Dispute

If you have a problem with your order, please contact us first at support@moggymate.store.

Most issues can be resolved faster through our support team than through a bank or payment dispute. Opening a chargeback before contacting us may delay the resolution process.

Business Information

Brand: MoggyMate
Website: moggymate.store
Email: support@moggymate.store

Legal business name: [Insert legal business name]
Business address: [Insert business address]

Response Times

We aim to respond to customer inquiries within a reasonable time. Response times may be longer during weekends, public holidays, sales periods, or high-volume periods.