Privacy policy

Privacy Policy

Last updated: July 7, 2026
Store: MoggyMate
Website: moggymate.store
Support: support@moggymate.store

MoggyMate respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact us, or interact with our store.

1. Information We Collect

We may collect personal information including:

  • Name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Phone number;

  • Order details;

  • Payment confirmation details;

  • Fraud-prevention information;

  • IP address;

  • Device information;

  • Browser type;

  • Website usage data;

  • Customer-service communications;

  • Reviews, survey responses, or messages you submit.

We do not intentionally collect more information than reasonably needed to operate our store, fulfil orders, provide support, prevent fraud, comply with law, and improve our services.

2. Payment Information

Payments are processed through Shopify and third-party payment providers.

MoggyMate does not store full credit-card numbers. Payment providers may process payment information according to their own security and privacy practices.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders;

  • Send order confirmations and shipping updates;

  • Provide customer support;

  • Respond to questions, returns, refunds, and disputes;

  • Prevent fraud, abuse, unauthorized transactions, and chargebacks;

  • Verify payment and delivery information;

  • Improve our website and customer experience;

  • Send marketing communications if permitted;

  • Comply with legal, tax, accounting, and regulatory obligations;

  • Enforce our policies and terms.

4. Sharing Personal Information

We may share personal information with service providers who help us operate our business, including:

  • Shopify;

  • Payment processors;

  • Shipping carriers;

  • Fulfilment partners;

  • Warehouses;

  • Fraud-prevention tools;

  • Email and SMS service providers;

  • Customer-support platforms;

  • Analytics providers;

  • Advertising platforms;

  • Professional advisers;

  • Government, legal, or regulatory authorities where required.

We may also share relevant order and delivery information with banks, card networks, payment processors, and dispute-resolution providers if a chargeback, fraud claim, payment dispute, or legal claim is opened.

5. Marketing Communications

If you subscribe to emails, SMS, or other marketing messages, we may send promotional content.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting support@moggymate.store.

Transactional messages, such as order confirmations and shipping updates, are not marketing messages and may still be sent.

6. Cookies and Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to:

  • Operate the website;

  • Remember preferences;

  • Keep items in your cart;

  • Understand website traffic;

  • Improve advertising;

  • Detect fraud and security risks;

  • Measure marketing performance.

You can adjust cookie settings through your browser. Blocking cookies may affect website functionality.

7. International Transfers

Because we operate online and use third-party platforms such as Shopify and other service providers, personal information may be processed or stored in countries outside your own, including countries that may have different privacy laws.

8. Data Retention

We keep personal information for as long as reasonably necessary to:

  • Fulfil orders;

  • Provide customer service;

  • Handle returns, refunds, disputes, and chargebacks;

  • Comply with tax, legal, accounting, and regulatory obligations;

  • Prevent fraud and enforce our terms.

When information is no longer needed, we may delete, de-identify, or securely retain it as required by law or legitimate business needs.

9. Access, Correction, and Deletion Requests

You may contact us to request access to, correction of, or deletion of your personal information.

We may need to verify your identity before processing requests. We may also retain certain information where required or permitted for legal, tax, fraud-prevention, dispute-resolution, or business-record purposes.

Contact:

support@moggymate.store

10. Privacy Complaints

If you have a privacy concern, contact us at:

support@moggymate.store

Please include your name, contact details, and a description of your concern. We will review and respond within a reasonable time.

11. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

However, no online transmission, website, payment system, or storage method is completely secure. Customers are responsible for keeping account credentials and devices secure.

12. Children’s Privacy

MoggyMate does not knowingly collect personal information from children. Our store is intended for adults or individuals using the store with permission of a parent or guardian.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.