Terms of service
Terms of Service
Last updated: July 7, 2026
Website: moggymate.store
Contact: support@moggymate.store
Welcome to MoggyMate. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.
1. About MoggyMate
MoggyMate is an online pet product brand offering cat water fountains and related pet accessories.
For all customer service, order, return, shipping, or legal inquiries, please contact us at:
2. Use of Our Website
You agree to use our website only for lawful purposes. You must not use our website in a way that could damage the website, interfere with other customers, commit fraud, submit false information, abuse discounts, misuse our policies, or violate any applicable law.
We reserve the right to refuse service, cancel orders, restrict access, or take appropriate action where we suspect fraud, abuse, unauthorized activity, or violation of these Terms.
3. Product Information
We make reasonable efforts to display product descriptions, images, prices, features, sizes, colours, and availability accurately.
However, minor differences may occur due to screen settings, product updates, supplier changes, packaging changes, manufacturing differences, or photography lighting.
Product images may include props, pets, accessories, or lifestyle items that are not included unless clearly stated on the product page.
4. Pet Product Disclaimer
MoggyMate products are general pet products. They are not veterinary, medical, or professional animal-care advice.
You are responsible for determining whether a product is suitable for your pet, home, water source, electrical setup, cleaning routine, and intended use. Always supervise your pet when introducing a new product.
Stop using the product if your pet reacts negatively, chews the product, damages the product, or uses it in an unsafe way.
5. Orders and Acceptance
Placing an order does not guarantee acceptance. We reserve the right to accept, reject, cancel, or limit any order where permitted by law.
Reasons may include product unavailability, pricing errors, payment issues, suspected fraud, incorrect customer information, shipping restrictions, misuse of promotions, or unusual order activity.
If we cancel an order after payment has been taken, we will issue a refund to the original payment method unless otherwise required.
6. Pricing and Promotions
Prices, discounts, promotions, and product availability may change at any time without notice.
Discount codes must be used at checkout. They cannot be applied after purchase unless we choose to allow it.
We reserve the right to cancel orders involving technical errors, unauthorized promotions, discount abuse, or pricing mistakes.
7. Payment
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Orders may be delayed, held, or cancelled if payment fails, fraud checks are triggered, or additional verification is required.
8. Shipping and Delivery
Shipping is governed by our Shipping Policy.
You are responsible for entering the correct shipping information at checkout. MoggyMate is not responsible for delays, losses, failed delivery, or wrong delivery caused by incorrect or incomplete customer information.
Delivery times are estimates only and are not guaranteed unless expressly stated.
9. Returns, Refunds, and Cancellations
Returns, refunds, replacements, and cancellations are governed by our Refund & Return Policy.
You must contact us at support@moggymate.store before returning any product. Unauthorized returns may be refused.
10. Chargebacks and Payment Disputes
If you have an issue with your order, you agree to contact MoggyMate first at support@moggymate.store before opening a chargeback or payment dispute.
If a chargeback or payment dispute is opened, we reserve the right to submit evidence to the payment processor, bank, card network, or dispute provider, including order records, tracking details, delivery confirmation, customer communications, fraud-screening information, policy disclosures, product-page disclosures, and refund or replacement offers.
Fraudulent chargebacks, false claims, or abuse of payment disputes may result in refusal of future service where permitted by law.
11. Product Use and Customer Responsibility
You are responsible for using, cleaning, assembling, and maintaining products according to the instructions provided.
MoggyMate is not responsible for damage, malfunction, injury, household damage, pet-related damage, or loss caused by misuse, improper cleaning, lack of maintenance, incorrect assembly, unsuitable power supply, water damage, pet chewing, dropping, neglect, unauthorized repairs, or failure to follow instructions, except where liability cannot be excluded by law.
12. Intellectual Property
All content on our website, including brand names, logos, product descriptions, images, graphics, page designs, text, and other materials, belongs to MoggyMate or its licensors.
You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without written permission.
13. Reviews and Customer Content
If you submit reviews, photos, videos, comments, feedback, or other content to MoggyMate, you grant us permission to use, display, reproduce, edit, and share that content for customer service, marketing, advertising, and business purposes.
You agree not to submit false, misleading, unlawful, abusive, defamatory, or infringing content.
14. Third-Party Services
Our website may use third-party platforms, payment processors, shipping providers, analytics tools, advertising platforms, apps, and links.
We are not responsible for third-party websites, services, policies, content, or errors. Your use of third-party services may be governed by their own terms and privacy policies.
15. Limitation of Liability
To the maximum extent permitted by law, MoggyMate is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, household damage, pet-related damage, or losses caused by misuse of products.
Nothing in these Terms excludes, restricts, or modifies any rights that cannot be excluded under applicable law.
16. Consumer Law Rights
Nothing in these Terms limits any non-excludable rights you may have under applicable consumer laws, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act.
17. Indemnity
To the extent permitted by law, you agree to indemnify and hold MoggyMate harmless from claims, losses, damages, costs, and expenses arising from your misuse of our website, breach of these Terms, false information, unlawful conduct, or misuse of products.
18. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date.
Your continued use of our website after updates means you accept the revised Terms.
19. Contact
For questions about these Terms, contact: